Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the Omni Vibe Mart customer app, the Omni Vibe Mart Vendor app, and this website (together, the "Service"), operated by Omni Vibe Mart ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

Accounts

Customers sign in with a mobile number and a one-time code — there's no password to manage. Vendors register with a store name, contact and business details, and a password. You're responsible for keeping your account credentials and sign-in access secure, and for all activity that happens under your account.

A new vendor account is reviewed before it goes live. We may approve, reject, or ask for corrected details before a store can start selling.

You can update your name and mobile number from within the app at any time. Because your mobile number is also how you sign in, changing it requires verifying the new number with a one-time code before the change takes effect — this also means a mobile number already registered to another account can't be moved to yours.

For Customers

• You join a store by scanning its QR code, or by finding it nearby in the app.
• Product listings, pricing, and stock are set and maintained by each individual vendor — not by Omni Vibe Mart.
• You're responsible for providing an accurate delivery address and being reasonably available to receive your order.
• Loyalty points and store credit have no cash value outside the Service and can't be transferred between accounts.
• You can save products to a wishlist for later — this doesn't reserve stock or lock in a price.
• If something goes wrong with an order, you can raise it through the in-app Complaints feature; we'll pass eligible disputes to the vendor and follow up if needed.

For Vendors

Vendors are responsible for providing accurate store information, product listings, prices, stock information, and other information submitted to Omni Vibe Mart.

Vendors must have the legal right and necessary authorization to sell the products they list.

Vendors are responsible for preparing and fulfilling customer orders accepted through their store.

The bank and tax details you provide (PAN, bank account, GST) must be accurate and may be used for store verification, compliance, subscription management, payment processing, and other legitimate platform purposes.

Vendors are responsible for complying with all applicable laws, regulations, tax obligations, product requirements, and business requirements relating to their activities on the platform.

Omni Vibe Mart may remove an individual product listing, restrict functionality, suspend a store, or terminate a vendor account where we reasonably believe that the vendor or its listings violate these Terms, applicable law, or platform policies.

Orders, Pricing & Cancellations

Prices, product availability, stock levels, and delivery information are provided and maintained by individual vendors.

When a customer places an order through Omni Vibe Mart, the order is submitted to the respective vendor. The vendor may accept or reject the order based on product availability, pricing, delivery arrangements, and other applicable circumstances.

Omni Vibe Mart is a technology platform and is not the seller of the products listed by vendors. The sale of a product is between the customer and the respective vendor.

Because Omni Vibe Mart does not currently provide an online payment gateway for customer product orders, customers make payment directly to the vendor using the payment method accepted by that vendor.

Cancelling and rejecting orders. A customer can cancel their own order from the app until the store accepts it, for orders paid by cash on delivery or by an offline method. A store can reject an order it hasn't accepted yet, as long as the customer hasn't uploaded proof of payment for it. If you've already paid a store directly for an order that is then cancelled or rejected, contact the store for your refund.

Order cancellation, refund, replacement, return, delivery, and product-related issues are primarily the responsibility of the respective vendor.

Customers may report an order-related issue through the in-app Complaints feature, and Omni Vibe Mart may assist in communicating the complaint to the vendor where appropriate.

Omni Vibe Mart does not guarantee that a vendor will accept every order or that every listed product will remain available.

Omni Vibe Mart is not responsible for product quality, authenticity, safety, legality, defects, shortages, delivery failures, or differences between a product and its listing, except to the extent required by applicable law. See also our Disclaimer.

Payments & Subscriptions

Customer Order Payments

At this time, Omni Vibe Mart does not provide an online payment gateway for customer product orders.

Customers can place orders through the Omni Vibe Mart App, but payment for those orders is made directly to the respective vendor through the payment method accepted by that vendor.

Available customer payment methods may include:

• Cash on Delivery (COD)
• Direct bank transfer
• UPI payment directly to the vendor
• Any other offline payment method mutually accepted by the customer and vendor

Omni Vibe Mart does not collect, process, or hold customer product-order payments made directly to vendors.

The vendor is responsible for confirming payment, fulfilling the order, issuing any applicable refund, and resolving payment-related disputes with the customer.

Any dispute concerning a customer order, including payment, refund, product quality, product availability, delivery, damaged products, missing products, or incorrect products should primarily be addressed between the customer and the respective vendor. Customers may also use the in-app Complaints feature to report an issue to Omni Vibe Mart.

Vendor Subscription Payments

Omni Vibe Mart offers paid subscription plans to vendors for access to subscription-based features and services.

Vendor subscription plans can be purchased online through the payment gateway provided by Omni Vibe Mart. Online subscription payments may be processed through Razorpay or another authorized third-party payment service provider.

The payment provider may process payment information in accordance with its own terms, privacy policy, and security practices. Omni Vibe Mart does not store complete card, banking, or other sensitive payment credentials that are processed directly by the third-party payment provider.

Vendor subscription fees are generally non-refundable once successfully paid, except where a refund is required by applicable law or expressly approved by Omni Vibe Mart.

If a vendor's account is suspended or permanently terminated because of fraud, prohibited products, policy violations, unlawful activity, abusive conduct, or other serious violations of these Terms, subscription fees already paid may not be refunded, to the extent permitted by applicable law.

Cancellation or expiry of a vendor subscription may result in the loss of access to subscription-specific features after the applicable subscription period ends.

Payment Provider

Payments for vendor subscriptions may be processed by third-party payment providers such as Razorpay.

Omni Vibe Mart is not responsible for payment failures, delays, declined transactions, bank-related issues, or technical issues caused by the third-party payment provider, bank, card issuer, or other financial institution.

Payment-related information handled by the third-party payment provider is subject to that provider's applicable terms and privacy policy.

Vendor Subscription Plans

Omni Vibe Mart may offer vendors different subscription plans that provide access to specific platform features and services.

The applicable subscription price, duration, features, and other conditions will be displayed to the vendor before completing the subscription purchase.

Vendor subscriptions are optional unless a particular platform feature requires an active subscription.

Subscription payments are made online through the payment gateway provided by Omni Vibe Mart and may be processed by Razorpay or another authorized third-party payment provider.

A vendor is responsible for reviewing the subscription plan, price, duration, and applicable conditions before completing payment.

Subscription fees are generally non-refundable once payment has been successfully completed, except where a refund is required by applicable law or expressly approved by Omni Vibe Mart.

If a vendor account is suspended or terminated because of a violation of these Terms, prohibited products, fraudulent activity, unlawful conduct, or other serious policy violations, subscription fees already paid may not be refunded, to the extent permitted by applicable law.

If a subscription expires or is cancelled, the vendor may lose access to features that require an active subscription. Any existing data, listings, or store information may continue to be subject to the applicable platform policies.

Omni Vibe Mart may modify, replace, suspend, or discontinue subscription plans or features from time to time. Any changes to pricing or subscription conditions will be communicated where required by applicable law.

Acceptable Use

You agree not to:

• Provide false information when registering as a customer or a vendor
• List counterfeit, illegal, or prohibited goods
• Attempt to bypass, probe, or interfere with the Service's security
• Use the Service to harass, defraud, or mislead another user
• Send messages, photos, videos or files in chat that are abusive, hateful, threatening, sexually explicit, violent, or otherwise objectionable
• Send spam, unsolicited advertising, or scam messages — including requests to pay outside the order flow under false pretences
• Share another person's personal information without their consent
• Scrape, reverse-engineer, or resell access to the Service without our permission

Chat & Community Standards

Customers and stores can message each other in the apps. You are responsible for everything you send in a chat, including any photos, videos and files you attach.

We have zero tolerance for objectionable content and abusive users. You must not use chat to send content that is abusive, harassing, hateful, discriminatory, threatening, sexually explicit, violent, illegal, fraudulent, or spam, or that infringes someone else's rights.

Reporting and blocking. If someone sends you anything that breaks these rules, you can report the chat or the specific message, and block that person, from inside the chat. Blocking stops messages in both directions. Our team reviews reports and acts on them within 24 hours — we may remove content, close the chat, and suspend or permanently remove the account of anyone who breaks these rules.

We don't monitor chats as they happen, but we may review a chat that has been reported to us, as described in our Privacy Policy.

Intellectual Property

The Omni Vibe Mart name, logo, and app design are our property. Vendors retain ownership of the product photos and descriptions they upload, but grant us a license to display that content within the Service so customers can browse and order from their store.

Suspension & Termination

You may stop using the Service, or request account deletion, at any time. We may suspend or terminate an account that violates these Terms, engages in fraudulent activity, or poses a risk to other users of the Service.

To keep the marketplace safe, secure, and trustworthy, vendors must strictly comply with the policies below.

Sexual or Violent Content

Uploading, selling, promoting, or distributing products containing sexually explicit, pornographic, abusive, or excessively violent content is strictly prohibited. If a vendor uploads or promotes such prohibited content:

• We may immediately remove the product or content.
• The vendor's account may be suspended or permanently terminated, depending on the severity of the violation.
• We reserve the right to take immediate action without prior notice where necessary.
• Subscription fees, membership fees, listing fees, or other amounts already paid by the vendor will not be refunded following suspension or termination for a policy violation.

Multiple Customer Complaints

If a vendor receives 10 or more valid complaints regarding products, services, misleading information, prohibited content, fraud, abusive behavior, or other policy violations, we may investigate. Following that investigation, we may:

• Suspend the vendor's account temporarily.
• Remove or restrict the reported products.
• Require the vendor to provide clarification or supporting information.
• Permanently terminate the vendor's account where repeated or serious violations are confirmed.

If a vendor's account is suspended or terminated as a result of confirmed policy violations, subscription or membership fees already paid to the platform will not be refunded.

Customer Complaints from Vendors

Customers are expected to use the Service responsibly. If a customer receives more than 10 valid complaints from vendors regarding abusive behavior, harassment, fraudulent activity, inappropriate conduct, repeated policy violations, or other serious misconduct, we may review the customer's account. Following that review, we may:

• Issue a warning to the customer.
• Temporarily suspend the customer's account.
• Restrict certain account features or activities.
• Remove the customer's access to specific platform services.
• Permanently terminate the customer's account where repeated or serious violations are confirmed.

We reserve the right to determine whether a complaint is valid and to take appropriate action based on the severity, frequency, and circumstances of the reported conduct.

Our Right to Take Action

We reserve the right to determine the appropriate action based on the severity, frequency, and circumstances of a violation — a warning, removing content, restricting account functionality, suspension, or permanent termination. By registering as a vendor, or by using the Service as a customer, you acknowledge and agree to comply with these policies, and understand that repeated or serious violations may result in suspension or permanent termination — and, for a vendor, without a refund of applicable subscription or membership fees.

Limitation of Liability

Omni Vibe Mart is a technology platform connecting customers with independently operated stores and vendors. Omni Vibe Mart is not the seller, manufacturer, supplier, or delivery provider for products listed by vendors.

To the fullest extent permitted by applicable law, Omni Vibe Mart is not responsible for product-related issues, including product quality, safety, authenticity, defects, shortages, delivery problems, or differences between a product and its listing.

For customer product orders, Omni Vibe Mart does not currently process online payments. Customer payments are made directly to the respective vendor through the payment method accepted by that vendor.

For vendor subscription payments, Omni Vibe Mart may facilitate online payment through third-party payment providers such as Razorpay. Payment processing may therefore also be subject to the applicable payment provider's terms and policies.

To the fullest extent permitted by applicable law, Omni Vibe Mart is not responsible for payment failures, delays, declined transactions, bank failures, payment-provider failures, or other issues caused by third-party financial institutions or payment service providers.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law. See also our Disclaimer.

Governing Law

These Terms are governed by the laws of India, without regard to its conflict-of-law principles.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you in the app. Continuing to use the Service after a change means you accept the updated Terms.

Contact Us

Questions about these Terms? Email us at contact@omnivibemart.com.