Disclaimer

This Disclaimer supplements our Terms & Conditions and should be read alongside them.

General

The information and features provided through Omni Vibe Mart — the customer app, the Vendor app, and this website — are made available on an "as is" and "as available" basis. While we work to keep the Service accurate and reliable, we make no warranties, express or implied, about its completeness, accuracy, or fitness for a particular purpose.

Marketplace, Not the Seller

Omni Vibe Mart is a platform that connects independently operated local stores with customers. We are not a direct seller, manufacturer, payment recipient, or delivery service provider, unless we expressly say otherwise. Each store is responsible for its own products, pricing, quality, and legal compliance. Omni Vibe Mart is not the manufacturer or seller of record for any product listed by a vendor, and doesn't inspect, endorse, or guarantee any listing.

We are not responsible for the products sold through the Service. We don't independently guarantee a product's quality, safety, legality, authenticity, condition, specifications, or performance. Review product information and vendor details before you buy — any issue with a product you receive (damaged, defective, missing, expired, incorrect, or not as described) is a matter between you and the vendor who sold it. We encourage you to raise it with the store directly first; contact us only if you need help getting a response.

Vendors are solely responsible for fulfilling orders, providing accurate product information, maintaining product quality, processing refunds where applicable, and arranging delivery or shipping as agreed with the customer.

By purchasing from a vendor through the Service, you acknowledge that you're entering into that transaction with the vendor, and that our role is primarily to facilitate the connection between you. Nothing here limits any right or protection that can't legally be excluded under applicable law.

Complaints, Fraud Prevention & Dispute Responsibility

The primary purpose of our complaint and reporting system is to identify, prevent, and take action against fraudulent activity, prohibited conduct, abuse, and policy violations — not to settle individual disputes between customers and vendors. We provide a way to report concerns, suspicious activity, or policy violations, but we're not responsible for resolving or settling individual disputes between customers and vendors, unless we expressly agree to do so or applicable law requires it.

Customer and Vendor Responsibility

Customers and vendors are responsible for resolving transaction-related matters directly with each other, including:

• Payment and payment disputes
• Product quality or condition
• Product authenticity
• Order fulfillment
• Delivery or shipping issues
• Refunds, returns, or cancellations
• Misunderstandings or disagreements arising from a transaction

Our Role

We may review complaints and reports to detect:

• Fraudulent or deceptive activity
• Prohibited products or content
• Abuse, harassment, or threatening behavior
• Repeated policy violations
• Suspicious or unlawful activity
• Misuse of the Service

Where a violation is identified or reasonably suspected, we may remove content, restrict listings, suspend accounts, terminate accounts, or take other appropriate action under our policies — see also Suspension & Termination in our Terms.

No Guarantee of Dispute Resolution

Submitting a complaint doesn't guarantee that we'll resolve the underlying dispute, recover money, obtain a refund, replace a product, or compensate either party. We may review available information and take action to protect the integrity and safety of the marketplace, but such action shouldn't be considered a determination of liability or a guarantee of a particular outcome in a dispute between a customer and vendor.

False or Abusive Complaints

Customers and vendors must provide truthful and accurate information when submitting complaints. Submitting false, misleading, malicious, or abusive complaints may itself violate our policies and result in warnings, restrictions, suspension, or termination of the account.

Our Discretion

We reserve the right to determine whether a complaint requires investigation or action based on the information available to us, and may act where necessary to prevent fraud, protect users, or maintain the integrity of the marketplace. By using the Service, customers and vendors acknowledge that the complaint system is primarily a fraud-prevention and policy-enforcement mechanism, not a guaranteed dispute-resolution or compensation service.

Payments

For customer product orders, online payment is not currently available. Orders can currently be paid for by cash on delivery, or by an offline method a vendor accepts directly — both are settled directly between you and the vendor, not through Omni Vibe Mart. Refunds for an order itself are handled between you and the vendor, per that store's own cancellation practices. Cash on delivery and offline payments are made directly to the vendor or their delivery representative and aren't handled by Omni Vibe Mart at all. We're not responsible for payment-related disputes, unauthorized transactions, or chargebacks arising from a payment made directly between a customer and a vendor, except where required by applicable law.

Vendor subscription payments work differently. A vendor subscription plan can be purchased online through the payment gateway we provide, processed by Razorpay or another authorized third-party payment provider. We won't be responsible for payment processing carried out by that provider — we're not a party to how it's authorized, captured, or settled, and a failed, delayed, or disputed subscription payment will need to be raised with the payment provider or your bank/card issuer, not with us. See our Payments & Subscriptions terms for details.

Listing & Pricing Accuracy

Product names, descriptions, photos, pricing, and stock levels are entered and maintained by vendors themselves. Occasional errors or delays in updating this information are possible. If something you receive doesn't match its listing, please contact the store directly, or reach out to us if you need help resolving it.

Delivery Estimates

Delivery times shown in the app are estimates set by each vendor and can be affected by factors outside our control — traffic, weather, order volume, and similar. They aren't a guaranteed delivery window, and we don't guarantee delivery times, shipping performance, or the condition of a product in transit, unless we expressly provide the delivery service ourselves. We're not responsible for delays, loss, damage, failed delivery, or incorrect delivery caused by a vendor, a courier or logistics provider, or circumstances beyond our reasonable control.

Service Availability

We aim to keep the Service available and reliable, but we don't guarantee uninterrupted access. The Service may occasionally be unavailable for maintenance, updates, or reasons beyond our control.

External Links

This website may link to external sites — for example, app store listings. We're not responsible for the content, accuracy, or privacy practices of external sites we don't operate.

No Professional Advice

Nothing on this website or in the app constitutes financial, legal, or professional advice. Loyalty points, credits, and subscription details are described for informational purposes and are governed by the specific terms shown to you in the app at the time.

Contact Us

Questions about this Disclaimer? Email us at contact@omnivibemart.com.