End User License Agreement

This End User License Agreement (“EULA”) is a legal agreement between you (“User”, “you”, or “your”) and Omni Vibe Mart, operated by Meloskula Platform PVT LTD (“Omni Vibe Mart”, “we”, “us”, or “our”), governing your use of the Omni Vibe Mart mobile application and related services (the “App”).

By downloading, installing, accessing, or using the App, you agree to be bound by this EULA. If you do not agree with these terms, you must not use the App.

1. License Grant

Subject to your compliance with this EULA, Omni Vibe Mart grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to download, install, and use the App on a compatible device that you own or control, solely for your personal or authorized business use.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, or create derivative works of the App, except where such restrictions are prohibited by applicable law.

2. Omni Vibe Mart Platform

Omni Vibe Mart provides a technology platform that connects customers with independently operated stores and vendors.

Omni Vibe Mart does not itself sell, manufacture, supply, or guarantee products listed by vendors. Vendors are responsible for their own stores, product information, pricing, inventory, product quality, legal compliance, order preparation, and fulfillment.

3. Customer Accounts

Customers may create or access an account using a mobile number and one-time verification code.

You are responsible for maintaining the security of your account and for activities performed through your account.

You agree to provide accurate information and not to create an account using false, misleading, or fraudulent information.

4. Vendor Accounts

Vendors may register their stores and provide business and contact information required by Omni Vibe Mart.

Vendor accounts may be reviewed before being approved and made available on the platform.

Vendors are responsible for ensuring that their store information, product listings, prices, stock information, and other information submitted to the platform is accurate and lawful.

Vendors must have the legal right to sell the products they list.

5. Products and Orders

Products displayed through the App are listed and managed by individual vendors.

Product availability, pricing, descriptions, delivery arrangements, and fulfillment are the responsibility of the respective vendor.

An order placed through the App constitutes an offer to purchase a product from the relevant vendor. The sale is between the customer and the vendor.

Omni Vibe Mart is not the seller of record for products listed by vendors and does not guarantee the quality, authenticity, safety, legality, availability, or fitness of any product.

6. Payments

Customer Product Orders

Omni Vibe Mart currently does not provide an online payment gateway for customer product orders.

Customers may pay for orders through Cash on Delivery (COD) or through an offline payment method directly accepted by the respective vendor, including UPI, bank transfer, or another payment method mutually accepted by the customer and vendor.

Omni Vibe Mart does not receive, process, or hold customer product-order payments made directly to vendors.

Any payment, refund, cancellation, product, delivery, or order-related dispute should primarily be addressed with the respective vendor.

Vendor Subscription Payments

Vendors may purchase Omni Vibe Mart subscription plans through online payment functionality provided by Omni Vibe Mart.

Vendor subscription payments may be processed through Razorpay or another authorized third-party payment service provider.

The applicable subscription price, duration, features, and other plan details will be presented to the vendor before payment is completed.

Vendor subscription fees are generally non-refundable once successfully paid, except where a refund is required by applicable law or expressly approved by Omni Vibe Mart.

Payment processing may be subject to the applicable third-party payment provider's terms, privacy policy, and security practices.

7. Vendor Subscriptions

Vendors may purchase subscription plans offered by Omni Vibe Mart for access to additional platform features.

Vendors pay for subscription plans online through the payment gateway provided by Omni Vibe Mart, processed by Razorpay or another authorized third-party payment service provider — see Section 6 (Payments) for details.

Subscription fees are generally non-refundable once paid, except where a refund is required by applicable law or expressly provided by Omni Vibe Mart.

Where a vendor account is suspended or terminated because of confirmed violations of this EULA, platform policies, applicable law, fraudulent activity, prohibited products, or other serious misconduct, subscription or membership fees already paid may not be refunded, to the extent permitted by applicable law.

8. Acceptable Use

You agree not to:

• Provide false, misleading, or fraudulent information.
• Use the App for unlawful purposes.
• List, sell, promote, or distribute counterfeit, illegal, prohibited, sexually explicit, pornographic, abusive, or excessively violent products or content.
• Defraud, harass, threaten, mislead, or abuse another user.
• Send objectionable content in chat — including abusive, hateful, threatening, sexually explicit, violent, fraudulent, or spam messages, photos, videos, or files.
• Attempt to interfere with or compromise the security of the App or platform.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Scrape, copy, reproduce, reverse engineer, or commercially exploit the App without authorization.
• Circumvent any security, access-control, or platform restrictions.
• Use the App in a manner that may harm Omni Vibe Mart, its users, vendors, or third parties.

Zero tolerance. There is no tolerance for objectionable content or abusive users. The App lets customers and stores chat with each other; you can report a chat or a message and block the other user from inside the chat. We review reports within 24 hours and will remove offending content and suspend or remove the accounts of users who post it.

9. Complaints and Platform Safety

Omni Vibe Mart may investigate complaints relating to vendors or customers in order to maintain a safe and trustworthy platform.

Where a vendor receives multiple valid complaints, including complaints relating to fraud, prohibited products, misleading information, abusive behavior, or serious policy violations, Omni Vibe Mart may investigate and take appropriate action.

Depending on the circumstances, Omni Vibe Mart may remove content, restrict functionality, issue warnings, suspend accounts, or permanently terminate accounts.

Customers who repeatedly engage in fraudulent, abusive, harassing, or otherwise serious misconduct may also have their accounts restricted, suspended, or terminated.

Omni Vibe Mart reserves the right to determine whether a complaint is valid and what action is appropriate based on the severity, frequency, evidence, and circumstances of the conduct.

10. Intellectual Property

The App, including its software, design, interface, branding, logos, trademarks, graphics, and other proprietary materials, is owned by or licensed to Omni Vibe Mart and is protected by applicable intellectual property laws.

You may not use, reproduce, modify, distribute, or commercially exploit Omni Vibe Mart's intellectual property without prior written permission.

Vendors retain ownership of product photos, descriptions, and other content they submit to the platform. By uploading such content, vendors grant Omni Vibe Mart a non-exclusive license to host, display, reproduce, and use that content as reasonably necessary to operate, promote, and provide the Service.

11. Third-Party Services

The App may use third-party services, technologies, payment providers, mapping services, notification services, analytics services, or other third-party platforms.

Your use of third-party services may be subject to the respective third party's terms and policies.

Omni Vibe Mart is not responsible for the availability, performance, security, or policies of third-party services.

12. Privacy

Your use of the App is also subject to Omni Vibe Mart's Privacy Policy.

By using the App, you acknowledge that information may be collected, processed, stored, and used as described in the applicable Privacy Policy and as permitted by applicable law.

13. Suspension and Termination

You may stop using the App or request deletion of your account at any time, subject to applicable laws and any outstanding obligations.

Omni Vibe Mart may suspend, restrict, or terminate your access to the App if we reasonably believe that you:

• Violate this EULA or other applicable platform policies;
• Engage in fraudulent or unlawful activity;
• Provide false or misleading information;
• Upload or sell prohibited products;
• Abuse or threaten other users;
• Attempt to compromise the platform's security; or
• Otherwise create a risk to Omni Vibe Mart, its users, vendors, or third parties.

Where appropriate, Omni Vibe Mart may take immediate action without prior notice.

Termination does not affect rights or obligations that accrued before termination.

14. Disclaimer

The App and platform are provided on an “as available” basis to the maximum extent permitted by applicable law.

Omni Vibe Mart does not guarantee that the App will always be available, uninterrupted, secure, error-free, or free from defects.

Omni Vibe Mart does not guarantee the quality, safety, authenticity, legality, availability, or suitability of products listed by independent vendors.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Omni Vibe Mart shall not be responsible for product-related disputes, including product quality, safety, authenticity, defects, shortages, delivery issues, or differences between a product and its listing.

Omni Vibe Mart shall also not be responsible for payment failures, delays, disputes, or issues caused by banks, payment providers, vendors, customers, or other third parties.

To the fullest extent permitted by law, Omni Vibe Mart shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the App.

Nothing in this EULA excludes or limits any liability that cannot legally be excluded or limited under applicable law.

16. Updates and Changes

Omni Vibe Mart may update, modify, improve, suspend, or discontinue portions of the App or its features from time to time.

We may also update this EULA when necessary.

Where material changes are made, we may provide notice through the App or other appropriate means.

Your continued use of the App after the updated EULA becomes effective constitutes acceptance of the revised terms.

17. Governing Law

This EULA shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles, subject to any mandatory rights available to consumers under applicable law.

18. Apple App Store Terms

If you obtained the App through Apple's App Store, you acknowledge that this EULA is between you and Omni Vibe Mart, and not Apple.

Apple is not responsible for the App or its content and has no obligation to provide maintenance or support services for the App.

To the extent applicable, Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce this EULA against you.

Your use of the App must also comply with the applicable App Store Terms and Conditions.

19. Contact

If you have questions regarding this EULA, you may contact Omni Vibe Mart at:

Email: contact@omnivibemart.com
Website: https://omnivibemart.com/